General Technical
Cannot shift through all gears, chain drops or skips
Inspect derailleur hanger, realign or replace if bent. Adjust derailleur limits and cable tension as specified in ENVO documentation.Fender sits too close or contacts tire, creates noise/resistance
Loosen fender bolts, adjust angle/height. Gently bend rod supports. Contact ENVO for replacement or alternative fit if unsolvable.Click noise during riding, can be caused by loose or misaligned parts
Tighten pedal, crank and axle bolts. Clean/inspect crankset and chainring. Seek professional service for persistent noise.Bike shifts poorly, chain skips gears or grinds teeth
Tune derailleur, tension cables, lubricate/replace chain or cassette if worn. Check for bent derailleur hanger.Charger makes audible noise, does not fully charge battery
Try another outlet. Stop using faulty charger. Contact ENVO for warranty replacement. Never use overheated/malfunctioning charger.Bike display resets or powers up/down without user input
Inspect display-battery cable, battery seating. Try display reset (hold power). Check for error codes. Escalate for controller/display review.Throttle only works sometimes or with lag; affects riding
Verify throttle wiring at both controller and handlebar. Test with another throttle if available. Escalate to ENVO for further diagnosis.Pedal assist is slow to engage or stops suddenly without user command
Inspect PAS sensor; check magnet ring and connections. Clean area. Reset system. Escalate if unresolved for sensor/controller replacement.Motor spins when lifted off ground but stalls with rider on bike, indicating power delivery problem
Check connections between motor, controller, battery. Fully charge battery. If persists, possible controller or battery current issue. Escalate for testing/replacement.Sudden power loss during riding, sometimes cannot restart immediately
Check secure battery connection, reseat, and fully recharge. Inspect all wiring. Escalate with ENVO if recurring for controller/electrical diagnosis or replacement.Battery fails to charge, loses charge quickly, or causes power loss during ride
Try another charger, clean battery contacts, and test battery on another ENVO product if available. Escalate with serial/receipt to ENVO for warranty if persistent.Spokes break at the hub, or wheel comes out of true from the factory or after use
Check for uneven tension, truing issues, or poor quality spokes. Re-tension or replace broken spokes. If issue is chronic, consult ENVO regarding wheel replacement.Rear tire repeatedly goes flat, especially soon after new bike assembly or on rough terrain
Check for embedded debris, rim strip defects, or improper assembly. Use valve extender. Replace tube if punctured. Contact ENVO if tube seems defective out of box.Wheel is loose, wobbly, or won't stay in true, affecting ride quality or safety
Inspect and tighten axle bolts/quick release. Check spoke tension and hub bearings. True wheel if wobble persists or consult ENVO for possible warranty case if defect is found.How to install a pannier on E-Bike
<br><text></text> Here is the step-by-step checklist for installing the pannier bag on your ebike: Prepare the Bag: Disconnect the backpack straps at the bottom and hide them inside the back pocket. Secure the Straps: Once the ...Headset Assembly Diagram
.My Bike is showing incorrect speed and distance travelled?
If your wheel size is not set correctly, follow these steps to adjust it: Enter Settings Mode With the vehicle turned on and stationary, press and hold the “i” button for more than 2 seconds. The display will enter the Setting state. Go to Advanced ...How to Adjust and Tighten Your Battery Bracket
Here's a step-by-step guide to help you tighten the battery bracket: To Do: Locate the Controller: Find the controller situated at the bottom section of the battery bracket. [00:00] Remove the First Set of Screws: Identify the four screws on the ...Display Error Code (CAN-BUS)
Err code Definition 10 Over voltage protection 11 Low voltage protection 21 Controller MOSFET damaged or controller over current 12 Motor stalling 24 Motor hall fault 23 Motor phase wire fault 22 Throttle voltage is too high 13 Controller/motor over ...What axles are used on ENVO EBikes?
ENVO EBikes use Hub motors which act as the axle for the rear wheel. The rear hub motor axle is 12mm in diameter with 10mm slot cut. You can refer to the following drawing.Is there an indicator that shows me how much battery is left on the second battery? How do I know how much collective battery juice is left on the bike?
Battery Indicator: There are green light indicators on the battery near the power button that show the remaining battery level. Display: The display on your Flex Overland should provide an indication of the average remaining capacity for both ...Is the second battery only activated after the primary battery is spent?
Flex overland 2021-2023 Parallel Connection: Both batteries are used in parallel, meaning they power the motor simultaneously. They're not activated one after the other. ENVO 50 series + Flex 2024- Series Connection: Only primary battery is used, ...ENVO Display User Manual
This Display is for the following products: ENVO D50/ST50 ENVO Stax/Stax Pro ENVO FlexENVO Rear Hub Motor Plate Replacement
Step 1: Remove the Rear wheel from the frame Step 2: Remove the Cassette from the motor Step 3: Remove Jam Nut from the axle Step 4: Remove bearing retail ring and push out the plate as shown belowENVO EBike Hydraulic Brake Adjustment
ENVO Product Installation Videos
D50/ST50 Stax Pro D35/ST Lynx 20'' Conversion Kits Flex Trike Urban OverlandWhere to find serial number of your ENVO eBikes
There are two possible areas to find the serial number of your ENVO ebikes. 1: Bottom Bracket 2: Heat SetENVO Battery Dimensions and Layout
36V12.8Ah 36V16Ah 48V13Ah 48V17AhENVO Battery Dimensions
36V12.8Ah 36V16AhPower cuts out while riding and screen goes off
Battery runs out of charge Charge the battery LCD display waterproof cable connector is loose. Re-connect and check all other connectors in the line. Loose conductivity between battery and bracket Check connector pins for sparks or being loose. ...Motor works on and off while pedaling, but fine when using throttle PAS
magnet disk on the crank is loose or wobbling Fix it in place using epoxy or flexible heat or silicon glue. Align the disk with sensor.System works but cannot change anything on the display
Keypad or display issue Needs parts replacementSystem works but cannot read anything on the display Display
LCD issue Needs parts replacementIs torque sensor pedal assist system (PAS) better than motion sensor?
Generally speaking torque sensor is a more sophisticated technology which is getting a good performance and feedback on electric bikes such as those integrated with Bosch, Shimano or Yamaha ebike motor systems. Torque sensor should have an integrated ...Who uses electric bikes?
Electric assist bicycles (ebikes) are meant to enhance a range of performances on regular bikes without destroying the spirit of conventional human powered and clean riding. Ebikes are for those: Looking to travel quicker and further on their bike ...What are the running costs of electric bikes?
Our motor/controller system is maintenance free. Batteries have approx. 80$/Year depreciation on average. Average power consumption is about 1KWh/100km, it cost around 10-15 cents for 1 KWh of electricity, so it would cost you that much for 100 ...How far can I go on a single battery charge?
The range depends on many factors such as weight, road conditions, bicycle, weather, level of assist, and amount of muscle power being used. In general our system: Maintain 30km average range Minimum compatible battery capacity is over 100km range ...How long does the battery last before it needs to be replaced?
We offer Li-Ion battery packs which are well engineered and protected with BMS (Battery Management System) for longest possible life. The cells used in our battery packs are A-grade LG, Samsung or Panasonic branded cells which have strict quality ...How costly is a replacement battery?
The Li-Ion battery is quite costly. The number of cells in a typical ebike battery is 40-50 units; almost 10 times more than a laptop or 50 times of an iPhone with similar quality and specs. Battery is almost half of the cost of a conversion kit or ...What maintenance is required for electric bikes?
Ebikes need maintenance in every 500km or every 6 monthNext page
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