Wheel wobbles side-to-side, often from new or after pothole
Check spoke tension. True wheel at shop if needed. Document issue if chronic for manufacturer support.
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New or replaced tube punctures quickly
Inspect rim tape, check for sharp debris/glass. Confirm correct tube/tire size. If new tube fails, they may replace under warranty per attached policy.
Rear wheel won’t seat/alignment off
Visually inspect, compare opposite side, escalate for frame assessment if off-spec.
Wheel is no longer true, causes wobble
Have wheel trued at bike shop, keep receipts/photos if persistent for warranty action.
Loose steering, wheel, or unsteady ride
Check head tube, stem, and axle for correct torque. Tighten/adjust as per assembly instructions. True wheel if needed.
Gear/shifter not properly set up, especially new
Adjust derailleur using barrel adjuster/fine-tune at shifter. Check cable routing for kinks. Align rear wheel if off-center. Lubricate chain and test shifting in all gears.