What warranty do you offer on your ebikes?
All products are covered by 12 months free warranty unless otherwise specified. You can purchase an extended warranty up to 24 months where offered.
Please note mechanical parts such as chain, brake, tire, gear adjustment or loose screws or connectors is not a warranty claim. Warranty is for intrinsic parts defects.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Where to find serial number of your ENVO eBikes
There are two possible areas to find the serial number of your ENVO ebikes. 1: Bottom Bracket 2: Heat SetWhy stick to 350W – 500W once others offer 1000W, 3000W, or 6000W electric bike systems?
The first reasons is that any ebike with more than 500W mechanical power is not street legal. In addition to this there are many engineering and safety reasons behind sizing a motor power on a bicycle– no matter if this is a factory made bicycle or a ...What do parameters like Ah (Ampere-Hour) mean for ebikes?
It’s the current capacity of the battery. The value is maximum current a battery can be discharged continuously for 1 hour. For example; you can draw 10A continuously from a 10Ah battery for 1 hour or 5A for 2 hours. This is a parameter that gives ...What do parameters like Torque (Nm) mean for ebikes?
The amount in Watts shows the power (P) of motor. The power is important for riding faster both on flat or slope. There is a rated power definition for electric motor, which is the nominal power that the motor is designed to work to deliver ...What do parameters like Power W (Watt) mean for ebikes?
Watts is the measure of power (P) for motor. The power is important for riding faster both on flat or slope. There is a rated power definition for electric motor, which is the nominal power that the motor is designed to work to deliver efficiency and ...