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Hard to get in-person help, most sales online
Use ENVO’s support portal, videos and KB guides. Ask for local service recommendations.No clear guide in box; user has to search online
Request digital/manual and maintenance links from ENVO or dealer. Save for future use. Suggest ENVO includes link with all shipments.Can I use the e-bike at freezing temperature like -30C?
Typically yes. The battery will warm up once it’s in use, however you will need to cover the battery to keep warm if it is left in -30C. The battery performance will drop down if the cells temperature reaches below 5 degrees Celsius.Is it possible to use a non electric snowbike kit with a mid-drive ebike?
It's going to be difficult to match a 125mm wide track with an existing mid-drive due to little chain off-set. For regular bicycle conversion ENVO have the option to replace the crank axle with a longer one, but for mid drive motor it's generally not ...Want advice for cleaning after dusty/gravel rides
Rinse with low-pressure water. Clean chain and drivetrain with bike cleaner and relubricate after drying.