Users experience a set of small problems (flat, shifting, light) after building at home
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Customers report several problems at once (ex: fender rub, flat, light dead)
Open a comprehensive support ticket listing all serials/symptoms. Request inspection or full resolution/replacement.Rear light does not illuminate after install
Check connection and alignment, if battery LED, test/replace battery. Replace light if faulty under warranty.ENVO D50/ST50 Gear not shifting properly.
If you notice the gear are not shifting properly between 1-9 or 9-1. Follow the following procedure:Gear/shifter not properly set up, especially new
Adjust derailleur using barrel adjuster/fine-tune at shifter. Check cable routing for kinks. Align rear wheel if off-center. Lubricate chain and test shifting in all gears.Rear light is dead or does not illuminate
Confirm if light is battery-powered or wired. Replace or charge batteries if standalone. Check connection if wired. If still inoperable, request new light from support.