We want to bring your attention to a concern that has been raised by some of our customers regarding the rear shock of the Veemo. A few users have reported experiencing a noisy rear shock that binds and makes a popping sound when the Veemo is loaded and unloaded with weight. We understand how disruptive this can be and want to assure you that we are here to help.
The rear shock is an essential component of the Veemo, designed to provide a smooth ride and support various weights. However, we’ve identified that a small number of shocks may not be performing to our standards, leading to the issues you've reported.
If you are experiencing this problem, please don’t hesitate to reach out to us by submitting a customer service ticket. We will promptly send you a replacement rear shock to ensure your Veemo operates smoothly and efficiently.
Your insights are invaluable as we strive to enhance the overall experience for all our users. We appreciate your patience and support as we work through these early challenges together.
Thank you for being a part of the Veemo family. We’re committed to ensuring your experience is exceptional, and we’re here to support you every step of the way.
Warm regards,
The Envo Team