Understanding the Dual Battery Setup on ENVO D50/ST50 E-Bikes

Understanding the Dual Battery Setup on ENVO D50/ST50 E-Bikes

If you're riding an ENVO D50 or ST50 equipped with a dual battery setup, you might notice something that seems a bit confusing at first: the display may indicate that the battery is nearly depleted—even though you know you’ve got two batteries installed. So, what's going on?

Is This an Issue?
No, it’s not an issue at all—it’s simply how the dual battery system is designed to work.

ENVO’s dual battery configuration operates by drawing power from the primary battery first. Once the primary battery is depleted, the system automatically switches to the secondary battery. The voltage displayed on your screen reflects the current battery in use—not both batteries combined.

So when the display shows low voltage, it means the primary battery is nearing empty. As soon as the system switches over to the secondary battery, you’ll see the voltage go back up, indicating that the second battery is now supplying power and is fully charged.


    Submit a Ticket Here.


    We're happy to help:

    Still can't find the solution?

    Please fill up the support form at the link below:
    ​
                      
           
                                      Or
    Connect with our agents through live chats  


      • Related Articles

      • ENVO Flex (2024) Dual Battery Setup

        Install the bracket: Remove the rubber caps from the holes on the rear side of the bike. Attach the bracket to the holes. Open the bike: Open the folding hinge and then the frame of the bike. Remove the controller plate: Remove the two Phillips ...

      • ENVO ST Manual

        ENVO ST is ENVO e-bikes engineered by ENVO Drive Systems in Canada for British Columbia’s steep hills, Alberta’s freezing temperatures, the Maritimes’ chilly wind, Ontario’s long commutes and Quebec with all the above applied. Unboxing and Assembly ...

      • ENVO D35/ST Quickguide

        .

      • ENVO Flex Overland/SnowBike Dual Battery Setup

        Do you have the battery rail? 1: Attach the battery rail to the frame using the slots cutouts and adjust the height. 2: Attach the battery bracket (plastic part) to the battery rail using 3 screws. In case you dont have the battery rail, use the ...

      • ENVO Battery Safety Guidelines

        How to Safely Charge Ebike Battery Most reported battery fires are caused during the charging of the batteries. Hence, customers must be extra cautious when charging the batteries. Following, you can find some tips on the proper charging process: ...