Tires go flat soon after inflation or valve issues
Inspect for punctures or rim tape displacement. Use valve extender for inflation. Check/prep rim strip as needed.
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Tire valve slowly loses air (crooked/loose)
Deflate, reseat tube so valve is straight. If stem is defective, replacement tube required. Warranty doesn’t cover unless new bike/manufacturer defect.
Unable to fully tighten, causing alignment issues
Check bracket fit/alignment, remove debris, tighten bolts gradually, replace if needed.
Water reaches wiring/components, causing issues
Disconnect, dry, re-grease connectors. Escalate if repeated with photos/warranty.
Motor cuts out, sometimes due to connection/controller issues
Check motor cable and controller plug. Unplug/re-seat connectors. Confirm no moisture/damage, escalate if persistent.
Bike does not power up (battery, controller issues)
Check main battery seated/locked. Hold power button firmly. Try known-good battery and check display connection. If dead, contact support.