Tires go flat soon after inflation or valve issues
Inspect for punctures or rim tape displacement. Use valve extender for inflation. Check/prep rim strip as needed.
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Tire valve slowly loses air (crooked/loose)
Deflate, reseat tube so valve is straight. If stem is defective, replacement tube required. Warranty doesn’t cover unless new bike/manufacturer defect.
Tire goes flat shortly after assembly
Inspect tube for puncture before riding. Use tire levers to check for sharp rim tape or embedded debris. Replace tube if punctured. Normal flats not covered by warranty unless assembly defect.
Unable to fully tighten, causing alignment issues
Check bracket fit/alignment, remove debris, tighten bolts gradually, replace if needed.
Water reaches wiring/components, causing issues
Disconnect, dry, re-grease connectors. Escalate if repeated with photos/warranty.
Motor cuts out, sometimes due to connection/controller issues
Check motor cable and controller plug. Unplug/re-seat connectors. Confirm no moisture/damage, escalate if persistent.