Tire valve slowly loses air (crooked/loose)
Deflate, reseat tube so valve is straight. If stem is defective, replacement tube required. Warranty doesn’t cover unless new bike/manufacturer defect.
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Tires go flat soon after inflation or valve issues
Inspect for punctures or rim tape displacement. Use valve extender for inflation. Check/prep rim strip as needed.Customers can’t attach pump or lose air rapidly
Use valve extender if included. Deflate and check tube seating. Reinstall tube with care for valve alignment.Tire goes flat shortly after assembly
Inspect tube for puncture before riding. Use tire levers to check for sharp rim tape or embedded debris. Replace tube if punctured. Normal flats not covered by warranty unless assembly defect.Unsure what size/wall tire or tube to buy
Check size on sidewall of original tire. Send photo + model to support for confirmation before buying replacement.Recurring flats, especially rear tire; likely puncture or rim tape issue
Inflate using included valve extender. Inspect for sharp objects/rim tape issue. Replace tube if punctured. Normal flats are not covered by warranty.