The left or right motor is not working
Cable disconnected, cable
damaged, the motor is
Check if the brakes are
ensure the lever is
Check the motor cables for
Check the motors by
swapping the controller, if
the motor can be operated
using a different controller
then the controller needs
to be examined
Swap the controller LCD
display cables, turn on the
system and apply throttle,
check for any error codes
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Please fill up the support form at the link below:
Connect with our agents through live chats
Left motor stops when right brake is applied / right motor stop when left brake is applied
Cables are mismatched Check the label on the controller and display, Ensure (L=L) and (R=R) Swap the brake cable connectors
Is the ENVO D35 2020 a 350W or 500W motor ?
The Motor in fact is a 500W, As you can see in the LCD when you put pressure and load on the motor the number that shows on the right hand side of the display can go up to ~650W electrically Max. That means your system can easily take up to 500W ...
Is it safe to install motor on alloy or steel front forks?
Whether it’s made of alloy or steel, bike forks are designed for severe working conditions. They’re prepared for road shocks and hard braking. The amount of stress from motor axle torque is negligible compared to other loading scenarios. However, ...
Motor is making noise
This is normal when motor is under heavy load (hills, heavy cargo) Try giving motor more assist under heavy loads Motor vibrations causing resonance on other bicycle components Reposition parts and add vibration damping between parts, make sure motor ...
Motor making a grinding noise
Motor gears may be damaged, the belt may be under stress, or the frame bearings are damaged Lift the kart, both the tracks should not touch the ground. Slowly activate the throttle and check for the noise. Compare both the tracks Locate the noise by ...