The headlights are not turning on

The headlights are not turning on

Cables are not connected, cables are damaged
Check to ensure the cables are properly attached
Check for cable damage
Contact us for a replacement headlight and connector 

    Submit a Ticket Here.



    We're happy to help:

    Still can't find the solution?

    Please fill up the support form at the link below:

                      
           
                                      Or
    Connect with our agents through live chats  


      • Related Articles

      • D35/ST Rear Taillight doesnt turn on when turning on the front light.

        Check the connection between the taillight and controller, if the connector is loose or the wire is damaged replace that.  On the other hand, if you notice that the rear taillight is working when pressing the brake (feature available in few newer ...
      • Can I leave the battery on the bike all the time? Is turning it off after a ride necessary?

        Leaving the batter on the bike is a personal preference, you should always take security of bike and battery in calculation when parking in an area with high risk of theft.  If you decide to leave the battery on the bike, make sure to turn the ...
      • 0x25 Torque signal error (related to brake/throttle/PAS)

        -usually happens when brake/throttle applied and then turning on the bike. - keep the brake/throttle/pas in ideal condition don’t apply brake or throttle and let the system completely bootup.
      • D35/ST - Rear Derailleur Adjustment

        The guide pulley and the biggest cog on the cassette will not be aligned if the gear is skipping.     Turn the cable adjustment barrel counter clockwise when looking from back.   Turning it until the guide pulley aligns with the biggest cog. This ...
      • ENVO Battery Sleep Mode Function

        ENVO Batteries are equipped with a sleep mode function that gets triggered after 8 hours of no activity. After having ridden the bike they will go into power saver mode after 7-8 hrs. You will need to reset the batteries after this period by removing ...