The battery is not charging

The battery is not charging

Damaged charger / pins, battery cells imbalanced
Check the battery voltage with a multimeter or on the display. Fully charged battery voltage should be around 54V

    Submit a Ticket Here.

    We're happy to help:

    Still can't find the solution?

    Please fill up the support form at the link below:
    Connect with our agents through live chats  

      • Related Articles

      • ENVO Lynx display shows 3 charging bars even after fully charging the eBike

        The most accurate way to read battery charge level is to check the voltage on the display. You can short press the power button to cycle through different data. Fully charged battery would show voltage close to 42V (it goes down for older batteries). ...
      • Should I completely drain the battery before charging?

        Not at all! Unlike traditional Nickel based batteries, Li-Ion battery has no historic effect on charge and topping up the battery after each use gives a better life condition.
      • ENVO Battery Safety Guidelines

        How to Safely Charge Ebike Battery Most reported battery fires are caused during the charging of the batteries. Hence, customers must be extra cautious when charging the batteries. Following, you can find some tips on the proper charging process: ...
      • Battery does not charge up with standard charger?

        Battery is already fully charged Check battery voltage anything above 41V for 36V battery and anything above 53V for 48V battery is considered fully charged. Please refer to product manual for instructions on accessing voltage values.  Charger does ...
      • ENVO Battery Dimensions and Layout

        36V12.8Ah 36V16Ah 48V13Ah 48V17Ah