System won’t start after build
Double-check all cable connections, power cycle battery/controller, check display. Escalate if unresponsive.
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Bike won’t start, display doesn’t show errors
Remove and re-attach battery, check for any loose hidden wiring; hold power button longer. If dead, request diagnostic procedure from ENVO.Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.Bike won’t power on after wash/rain, likely connector/moisture issue
Let dry fully, unplug/reconnect battery and display. Use contact cleaner if confident. Escalate if doesn’t recover soon.Charger won’t show indicator or won’t charge bike
Try wall and battery on another outlet. Test charger on another compatible bike. Replace if confirmed dead.Throttle sometimes doesn’t activate or only works sporadically
Check throttle cable for tightness at connection. Inspect display for error codes. If throttle works but pedal assist doesn’t, PAS sensor issue likely. Reset system; escalate if still unresolved.