System is on but motor has no power

Loose connections
Check connections and
reconnect, make sure to
align arrows

Brake cut off sensor is
malfunctioning
Disconnected the brake
cut off sensor, check if
motor is powering

Battery not sufficiently
charged
Check battery voltage. If the voltage is below 34V for a 36V battery the system will
turn on but motor will not
give power
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Please fill up the support form at the link below:
Or
Connect with our agents through live chats 
Related Articles
Is the ENVO D35 2020 a 350W or 500W motor ?
The Motor in fact is a 500W, As you can see in the LCD when you put pressure and load on the motor the number that shows on the right hand side of the display can go up to ~650W electrically Max. That means your system can easily take up to 500W ...
What do parameters like Power W (Watt) mean for ebikes?
Watts is the measure of power (P) for motor. The power is important for riding faster both on flat or slope. There is a rated power definition for electric motor, which is the nominal power that the motor is designed to work to deliver efficiency and ...
Where are your electric bikes and motor system made?
Our geared hub motor/controllers in our conversion kits are designed in Canada based on North American requirements. The frame and bicycles are made in different countries including China, Taiwan and Canada depending on the brand. Our company ...
What are the running costs of electric bikes?
Our motor/controller system is maintenance free. Batteries have approx. 80$/Year depreciation on average. Average power consumption is about 1KWh/100km, it cost around 10-15 cents for 1 KWh of electricity, so it would cost you that much for 100 ...
Would the rear hub motor compliment with the R35 kit?
Yes. All batteries can technically be substituted for all motors as long as they are all the same voltage. The capacity needs to meet the motor power demand.