Suspension fork or rear is hard to compress, doesn't rebound
Clean/lube moving parts if specified. Check for shipping protection not removed. Escalate to ENVO or local service.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Suspension feels locked or doesn’t compress/rebound
Adjust preload dial; check for stuck stanchion, lube pivot/joint if possible. Contact support if not resolved.Suspension doesn’t move freely, feels harsh
Adjust tension/preload, lubricate moving parts if possible. Contact support for further instruction if needed.Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.Throttle sometimes doesn’t activate or only works sporadically
Check throttle cable for tightness at connection. Inspect display for error codes. If throttle works but pedal assist doesn’t, PAS sensor issue likely. Reset system; escalate if still unresolved.ENVO Stax Pro suspension fork too stiff? Almost no suspension travel.
The Stax Pro features a suspension fork to enhance comfort and stability during your rides. If you find the ride too stiff and not absorbing bumps as desired, the pre-tension on the fork's spring might be set too high. Luckily, adjusting the ...