Suspension feels locked or doesn’t compress/rebound
Adjust preload dial; check for stuck stanchion, lube pivot/joint if possible. Contact support if not resolved.
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Suspension doesn’t move freely, feels harsh
Adjust tension/preload, lubricate moving parts if possible. Contact support for further instruction if needed.Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.Throttle sometimes doesn’t activate or only works sporadically
Check throttle cable for tightness at connection. Inspect display for error codes. If throttle works but pedal assist doesn’t, PAS sensor issue likely. Reset system; escalate if still unresolved.Bike won’t start, display doesn’t show errors
Remove and re-attach battery, check for any loose hidden wiring; hold power button longer. If dead, request diagnostic procedure from ENVO.Bike won’t power on after wash/rain, likely connector/moisture issue
Let dry fully, unplug/reconnect battery and display. Use contact cleaner if confident. Escalate if doesn’t recover soon.