Suspension doesn’t move freely, feels harsh
Adjust tension/preload, lubricate moving parts if possible. Contact support for further instruction if needed.
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Suspension feels locked or doesn’t compress/rebound
Adjust preload dial; check for stuck stanchion, lube pivot/joint if possible. Contact support if not resolved.Throttle sometimes doesn’t activate or only works sporadically
Check throttle cable for tightness at connection. Inspect display for error codes. If throttle works but pedal assist doesn’t, PAS sensor issue likely. Reset system; escalate if still unresolved.Bike won’t power on after wash/rain, likely connector/moisture issue
Let dry fully, unplug/reconnect battery and display. Use contact cleaner if confident. Escalate if doesn’t recover soon.Display doesn’t show battery level or is inaccurate
Check all connections/battery health, reference troubleshooting database, escalate if persistent. Possible controller/display issue.Only one size available, doesn’t fit everyone
Test ride before buying. Consider stem/seatpost swaps or wait for additional size offerings from ENVO.