Spokes break or become loose, especially in rear wheel, impacting safety and performance.
Inspect wheel for broken/loose spokes, check tension evenly. Re-tension or replace affected spokes. If breaks recur, consider full wheel replacement.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Loose steering, wheel, or unsteady ride
Check head tube, stem, and axle for correct torque. Tighten/adjust as per assembly instructions. True wheel if needed.ENVO Battery Safety Guidelines
How to Safely Charge Ebike Battery Most reported battery fires are caused during the charging of the batteries. Hence, customers must be extra cautious when charging the batteries. Following, you can find some tips on the proper charging process: ...ENVO E35 Scooter Rear Fender Replacement
The handlebar locking mechanism located on rear fender may malfunction if used harshly or due to general wear and tear, this article instructs the user on how to replace the part. Step 1: Use M3 Allen Key to remove the rear fender bolts. Step 2: ...ENVO Rear Hub Motor Plate Replacement
Step 1: Remove the Rear wheel from the frame Step 2: Remove the Cassette from the motor Step 3: Remove Jam Nut from the axle Step 4: Remove bearing retail ring and push out the plate as shown belowRear wheel won’t seat/alignment off
Visually inspect, compare opposite side, escalate for frame assessment if off-spec.