Specs, compatibility, or how-tos online differ from what's delivered
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More online video or detailed how-tos wanted
Request video/manual links in support case; provide feedback so ENVO can update website content.MoonBikes - Exploded views and Batteries Specs
<br>Online info not matching what is received or recent updates
Confirm with ENVO staff via support or live chat; ask for clarification/posting of latest info if online updates lag.Hard to get in-person help, most sales online
Use ENVO’s support portal, videos and KB guides. Ask for local service recommendations.Bike delivered with incomplete hardware, affecting assembly
Check entire packaging before assembly. List missing parts and notify ENVO support with serial/order number; replacements sent under warranty. Do not ride until all fasteners secured.