Some bikes received without critical bolts/hardware
Check packaging thoroughly. If missing, provide order details/serial/photos to ENVO support. Parts like sprocket bolts can be shipped under warranty to user/dealer as appropriate.
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Who uses electric bikes?
Electric assist bicycles (ebikes) are meant to enhance a range of performances on regular bikes without destroying the spirit of conventional human powered and clean riding. Ebikes are for those: Looking to travel quicker and further on their bike ...Rack bolts loosen, causing rattle or misalignment
Retighten or replace bolts as per support illustrations; check rack mounting points for strip or damage.Will your e-bikes run without pedaling by use of throttle?
For most versions, yes. Please check products specification.Late or wrong part received
Contact ENVO with order # and photos, follow up in support thread.Important bolts, quick release, or bell lost in box/transit
Contact ENVO support with order details for replacements. Check packaging/inside frame first.