Some bikes received without critical bolts/hardware
Check packaging thoroughly. If missing, provide order details/serial/photos to ENVO support. Parts like sprocket bolts can be shipped under warranty to user/dealer as appropriate.
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Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.Who uses electric bikes?
Electric assist bicycles (ebikes) are meant to enhance a range of performances on regular bikes without destroying the spirit of conventional human powered and clean riding. Ebikes are for those: Looking to travel quicker and further on their bike ...Bolts for racks, brakes, or accessories strip or cross-thread during assembly
Never force bolts. Use proper size/thread. If stripped: replace part or use thread insert. Escalate persistent frame/hardware defects.Shipment arrived without all ordered accessories
Photograph box, packing slip, all received items, then notify ENVO with order info for replacement shipment.Rack bolts loosen, causing rattle or misalignment
Retighten or replace bolts as per support illustrations; check rack mounting points for strip or damage.