Small items scratched or broken (reflectors/racks) in transit
Photograph damage on arrival and contact support for part replacement under shipping warranty.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Important bolts, quick release, or bell lost in box/transit
Contact ENVO support with order details for replacements. Check packaging/inside frame first.D50/ST50 Cargo Racks Installation Procedure
Front Rack Assembly 1: Move the wires out of the way. 2: Using 6mm Allen Key, assemble the front rack. 3x M6 bolts are needed for the assembly. Cargo Rear Rack Assembly To assemble the cargo rear rack, first remove the standard rear rack. 1: Remove ...Unclear which racks, batteries, or chargers work with your bike
Use ENVO support portal or contact directly with model info before buying. Confirm fitment and part number prior to purchase.Riders asking for quick help with flats, error codes, accessory fit, or lost items
Send clear photo + symptom description; reference user manual for quick fixes if possible while waiting for support.The folding hinge is loose, a small gap between folding adapter.
A simple adjustment issue. Please refer to the demonstration below. If there is a gap in folding adaptor, you can rotate the bolt counterclockwise by 2 to 3 turns, and the gap will disappear.