Single model offering may not meet all use cases for racks/pegs
Confirm fit with ENVO before ordering; use adjusters/adapters with guidance; ask for alternative or pending models.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Foot pegs, shields, or racks not as expected or no instructions
Confirm accessory compatibility with ENVO (serial/model/year). Ask for instructions/videos if not included; do not modify critical hardware attachments.Unclear which racks, batteries, or chargers work with your bike
Use ENVO support portal or contact directly with model info before buying. Confirm fitment and part number prior to purchase.Is it possible to use a non electric snowbike kit with a mid-drive ebike?
It's going to be difficult to match a 125mm wide track with an existing mid-drive due to little chain off-set. For regular bicycle conversion ENVO have the option to replace the crank axle with a longer one, but for mid drive motor it's generally not ...Unsure which charger model/spare is correct
Confirm charger voltage/amp on manual and serial; ask ENVO with battery specs before ordering spares. Don’t use non-OEM units.“External battery”/previous model terms confuse current bike owners
Confirm your specific model with serial/description; ask ENVO if documentation/language applies to your exact bike setup.