Should I completely drain the battery before charging?
Not at all! Unlike traditional Nickel based batteries, Li-Ion battery has no historic effect on charge and topping up the battery after each use gives a better life condition.
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The battery is not charging
Damaged charger / pins, battery cells imbalanced Check the battery voltage with a multimeter or on the display. Fully charged battery voltage should be around 54V
ENVO Lynx display shows 3 charging bars even after fully charging the eBike
The most accurate way to read battery charge level is to check the voltage on the display. You can short press the power button to cycle through different data. Fully charged battery would show voltage close to 42V (it goes down for older batteries). ...
Battery does not lock properly
Incomplete installation of the battery, damage from forcing the battery to lock, battery bracket is misaligned Insert the battery completely and then apply lock. Do not apply force on the key, doing so may cause damage Check the bracket for dirt and ...
Battery sparks when charger is inserted
This is normal when the battery is fully drained and you connect the charger, a small spark is normal, turn off the battery and then insert the charger to the wall plug
Battery does not charge up with standard charger?
Battery is already fully charged Check battery voltage anything above 41V for 36V battery and anything above 53V for 48V battery is considered fully charged. Please refer to product manual for instructions on accessing voltage values. Charger does ...