Screen unresponsive, freezes, or resets during use
Reset by holding power. Ensure firmware is current. Dry immediately if wet. Escalate persistently defective unit for replacement.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Flats soon after use or trouble removing/installing tube
Inspect for rim strip misalignment or tire bead issues. Use proper tire lever technique; if tube seems defective out of box, contact ENVO with photos for replacement.Not clear how or when to use extra battery connections
Request step-by-step from ENVO; generally, use only one battery port at a time unless system designed for parallel charging.Single model offering may not meet all use cases for racks/pegs
Confirm fit with ENVO before ordering; use adjusters/adapters with guidance; ask for alternative or pending models.Can I use the e-bike at freezing temperature like -30C?
Typically yes. The battery will warm up once it’s in use, however you will need to cover the battery to keep warm if it is left in -30C. The battery performance will drop down if the cells temperature reaches below 5 degrees Celsius.Is it possible to use a non electric snowbike kit with a mid-drive ebike?
It's going to be difficult to match a 125mm wide track with an existing mid-drive due to little chain off-set. For regular bicycle conversion ENVO have the option to replace the crank axle with a longer one, but for mid drive motor it's generally not ...