Return/warranty not clear for pre-owned or demo bikes
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"Open box" demo bikes have high wear, reduced battery
Confirm condition and return policy before purchase. Test high-use models before accepting. Warranty may be limited for these units.Who uses electric bikes?
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Contact ENVO, provide version details/photos for guidance.Not clear how to use/switch dual batteries correctly
Follow manual for switch procedure, only change mode when both batteries installed. Contact support for further troubleshooting.