Return/warranty not clear for pre-owned or demo bikes
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"Open box" demo bikes have high wear, reduced battery
Confirm condition and return policy before purchase. Test high-use models before accepting. Warranty may be limited for these units.Demo/returned units show more wear or lower range
Ask for health report and detailed photos before purchase. Warranty may be limited on these.Who uses electric bikes?
Electric assist bicycles (ebikes) are meant to enhance a range of performances on regular bikes without destroying the spirit of conventional human powered and clean riding. Ebikes are for those: Looking to travel quicker and further on their bike ...Can’t find/order paperwork needed for warranty process
Request duplicate invoice from ENVO or dealer. Attach to ticket/email for warranty action.What warranty do you offer on your ebikes?
All products are covered by 12 months free warranty unless otherwise specified. You can purchase an extended warranty up to 24 months where offered. Please note mechanical parts such as chain, brake, tire, gear adjustment or loose screws or ...