Received wrong or missing part, accessory, or hardware
Photograph received items and box slip immediately. Escalate to support with order and photos; request correct replacement.
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Late or wrong part received
Contact ENVO with order # and photos, follow up in support thread.Some bikes received without critical bolts/hardware
Check packaging thoroughly. If missing, provide order details/serial/photos to ENVO support. Parts like sprocket bolts can be shipped under warranty to user/dealer as appropriate.Bike delivered with incomplete hardware, affecting assembly
Check entire packaging before assembly. List missing parts and notify ENVO support with serial/order number; replacements sent under warranty. Do not ride until all fasteners secured.Kickstand falls off, is bent or missing
Retighten or replace with ENVO-compatible part (dual-leg for select models).Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.