Rack bolts loosen, causing rattle or misalignment
Retighten or replace bolts as per support illustrations; check rack mounting points for strip or damage.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Unable to fully tighten, causing alignment issues
Check bracket fit/alignment, remove debris, tighten bolts gradually, replace if needed.Can I put my ebike on a car rack?
Yes. Our products typically add 6-7Kg (13-16 lbs) to the weight of a bike. You also have the option to remove the battery, eliminating 3-4kg of the weight, when putting your electric bike on a car rack.Important Update on Veemo Front Brake Pad Misalignment
Dear Veemo Community, We want to address an important issue that has come to our attention regarding the alignment of the front brake pads on the Veemo. We’ve identified that the front brake caliper support brackets may be creating an excessive ...ENVO Flex Overland Front brake hose rubbing with front rack.
If you notice the front brake hose rubbing with the front carrier, make sure to change the hose routine as shown below (from the back of the fork). Step 1: Use 3mm Hex Key to remove the holder. Step 2: Use 5mm Hex Key to remove the caliper bolts. ...I have a rack mounted already. Would the R35 or R50 work?
Rack battery in R series can be mounted to your existing rack, however you need to drill some holes or make some support for that.