Rack bolts loosen, causing rattle or misalignment
Retighten or replace bolts as per support illustrations; check rack mounting points for strip or damage.
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Unable to fully tighten, causing alignment issues
Check bracket fit/alignment, remove debris, tighten bolts gradually, replace if needed.Rear rack, fenders, etc. don’t mount as expected
Confirm compatibility (rack vs frame model). Carefully fit per instructions or contact for hardware kit if needed.Accessories don’t fit flush or bolts don’t line up
Remove and reinstall, loosen all fasteners and adjust, retighten slowly, or bend lightly. Escalate to ENVO if incompatible.Important Update on Veemo Front Brake Pad Misalignment
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Yes. Our products typically add 6-7Kg (13-16 lbs) to the weight of a bike. You also have the option to remove the battery, eliminating 3-4kg of the weight, when putting your electric bike on a car rack.