Problems routing, fitting, or plugging/unplugging electrical connectors
Do not force plugs. Reference wiring guide/manual or photo. Contact ENVO if improper fit or port damage.
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Related Articles
Users have trouble with wire routing or plug fitment
Contact support for photos or diagrams showing correct connection for model. Never force ports/connectors.
Users experience a set of small problems (flat, shifting, light) after building at home
List all problems and contact ENVO with comprehensive ticket for combined troubleshooting/support.
Customers report several problems at once (ex: fender rub, flat, light dead)
Open a comprehensive support ticket listing all serials/symptoms. Request inspection or full resolution/replacement.
Its difficult to clean the battery connectors, the contacts are hard to get at. Also what product is best for this cleaning?
It is very important to keep battery conductors clean, specially when ebike is used in a dust or dirt. Particles between battery and battery bracket conductors may cause loose connectivity, sparking resulted in melting plastic parts. How to clean? 1- ...
Shifts not smooth, skips gear, chain falls off
Inspect derailleur hanger for bends (see #1), re-adjust limits/tension, confirm cable routing.