Parts like rack, light, or reflector arrive scratched or dented
Take photos on arrival, before use. Contact ENVO for immediate claim and replacement.
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Rack bolts loosen, causing rattle or misalignment
Retighten or replace bolts as per support illustrations; check rack mounting points for strip or damage.Rear light does not illuminate after install
Check connection and alignment, if battery LED, test/replace battery. Replace light if faulty under warranty.Rear light is dead or does not illuminate
Confirm if light is battery-powered or wired. Replace or charge batteries if standalone. Check connection if wired. If still inoperable, request new light from support.Rear rack, fenders, etc. don’t mount as expected
Confirm compatibility (rack vs frame model). Carefully fit per instructions or contact for hardware kit if needed.Can I put my ebike on a car rack?
Yes. Our products typically add 6-7Kg (13-16 lbs) to the weight of a bike. You also have the option to remove the battery, eliminating 3-4kg of the weight, when putting your electric bike on a car rack.