Not specified or hard to confirm in documentation
Ask ENVO for written weight limits and safety testing data for accessories.
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Suspension fork or rear is hard to compress, doesn't rebound
Clean/lube moving parts if specified. Check for shipping protection not removed. Escalate to ENVO or local service.
Don’t know how to start a claim or what documentation is needed
Ask ENVO for official return/service process documentation. Provide full serial, order info, detailed symptom, and photos.
Dead electronics; no signs of life
Confirm battery charge, repeat hard reset, reseat all connectors, escalate if persistent.
Cannot shift through all gears, chain drops or skips
Inspect derailleur hanger, realign or replace if bent. Adjust derailleur limits and cable tension as specified in ENVO documentation.
Display screen won’t turn on or powers off at random
Confirm battery is charged & connected. Inspect all wiring. Try display hard reset (power/off/on, reconnect cables).