Motor won’t assist on pedaling
Check PAS sensor at bottom bracket; verify controller connection. Test by rotating pedals manually, escalate if not resolved.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Motor won’t run despite no error display
Inspect connections and wiring. Try display hard reset. If still no joy, provide detailed info + serial to support.Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.Motor is making noise
This is normal when motor is under heavy load (hills, heavy cargo) Try giving motor more assist under heavy loads Motor vibrations causing resonance on other bicycle components Reposition parts and add vibration damping between parts, make sure motor ...Does the electric bike recharge by pedaling?
No, it is not possible to recharge the ebike by pedaling. The reason is because regeneration demands heavy push to pedal, which is exhausting. Regeneration only makes sense when you use the kinetic energy of a bike in breaking or descending a ...Is torque sensor pedal assist system (PAS) better than motion sensor?
Generally speaking torque sensor is a more sophisticated technology which is getting a good performance and feedback on electric bikes such as those integrated with Bosch, Shimano or Yamaha ebike motor systems. Torque sensor should have an integrated ...