Loose steering, wheel, or unsteady ride
Check head tube, stem, and axle for correct torque. Tighten/adjust as per assembly instructions. True wheel if needed.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Wheel is loose, wobbly, or won't stay in true, affecting ride quality or safety
Inspect and tighten axle bolts/quick release. Check spoke tension and hub bearings. True wheel if wobble persists or consult ENVO for possible warranty case if defect is found.Spokes break or become loose, especially in rear wheel, impacting safety and performance.
Inspect wheel for broken/loose spokes, check tension evenly. Re-tension or replace affected spokes. If breaks recur, consider full wheel replacement.Wheel quick release is hard to close or comes loose during ride
Ensure lever faces bike frame and is closed firmly; tighten nut on opposite side as needed. Replace if worn or stripped.Front wheel not centered properly after axle install; can affect steering
Center wheel in dropouts and fully retighten skewer/nuts. Realign as needed. Shop true if necessary.D50 ST50 Loose Headset
If you notice play in the headset of D50/ST50, follow the instructions below. Solution 1: Loosen the stem bolts slightly, then tighten the top cap bolt until there is no play, but ensure that the handlebars can still turn smoothly without binding. If ...