Lever very hard to close, won’t secure wheel
Ensure cam faces frame/dropout; apply more force; inspect for bent skewer. Replace if needed.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Wheel quick release won’t lock tight
Align, check for bent lever/pins, replace if necessary.Rear wheel won’t seat/alignment off
Visually inspect, compare opposite side, escalate for frame assessment if off-spec.Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.Motor won’t run despite no error display
Inspect connections and wiring. Try display hard reset. If still no joy, provide detailed info + serial to support.Bike won’t power on after wash/rain, likely connector/moisture issue
Let dry fully, unplug/reconnect battery and display. Use contact cleaner if confident. Escalate if doesn’t recover soon.