I took out the battery while the D35 / ST bike was on, now when I tried to insert the battery back the bike doesn't power on.

I took out the battery while the D35 / ST bike was on, now when I tried to insert the battery back the bike doesn't power on.

The battery is safeguarding against the short circuit. All you need to do is turn the battery off and then on and the bike should work fine.

    Submit a Ticket Here.



    We're happy to help:

    Still can't find the solution?

    Please fill up the support form at the link below:

                      
           
                                      Or
    Connect with our agents through live chats  


      • Related Articles

      • ENVO ST Manual

        ENVO ST is ENVO e-bikes engineered by ENVO Drive Systems in Canada for British Columbia’s steep hills, Alberta’s freezing temperatures, the Maritimes’ chilly wind, Ontario’s long commutes and Quebec with all the above applied. Unboxing and Assembly ...
      • ENVO D35/ST Quickguide

        .
      • ENVO Flex (2024) Dual Battery Setup

        Install the bracket: Remove the rubber caps from the holes on the rear side of the bike. Attach the bracket to the holes. Open the bike: Open the folding hinge and then the frame of the bike. Remove the controller plate: Remove the two Phillips ...
      • I left the D35 / ST idle for more than 2 hours and now it is not powering up. What can I do?

        The batteries in ENVO D35/ST are equipped with settings against discharge due to bike left idle for long time. The solution is simple, just take the battery out turn it off and then on and it should power up the bike. 
      • D50/ST50 Dual Battery Setup Instructions

        1: Fasten the Dual Battery Bracket to the downtube of the bike. 2: Remove the battery from the downtube and remove the wire shield shown bellow. 3: Using three fasteners, remove the charging pins. 4: Remove the plastic side plate. 5: Push the ...