Hanger bent from shipping/impact, causes poor shifting or chain drop
Inspect visually; gently bend back using derailleur alignment tool if slight; severe bends require replacing hanger (contact ENVO for part).
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Poor chain retention or shifting on bumps
Inspect alignment of derailleur. Confirm all bolts tight. Monitor chain length and lubricate for smoother shifts.Cable not installed cleanly causing friction, poor shifting
Inspect cable path and ensure smooth bends, not kinked or pinched. Reroute as necessary per manual; secure with guides.ENVO Lynx 20 Manual.
The manual for the ENVO Lynx 20 can be found attached to this article. Unboxing and Assembly Instructions (2020-2022) Please note ENVO Lynx 2023 comes fully assembled in the box.Rotor not centered (often after shipping or install), causes noise or drag
Check wheel seated correctly. Loosen brake caliper, recenter over rotor, tighten bolts. True rotor by bending gently if needed.Chain comes off, misalignment
Set derailleur limits, check tension, verify chain-line as per manual. Escalate if unresolved. Use this tutorial to seat derailleur limits. https://www.youtube.com/watch?v=GWRdLIg79Mo