Frequent chain drop or skips, especially when hitting bumps
Check derailleur alignment, chain tension. Limit screw adjustment per manual. Consider chain tensioner for severe rough use.
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Related Articles
Poor chain retention or shifting on bumps
Inspect alignment of derailleur. Confirm all bolts tight. Monitor chain length and lubricate for smoother shifts.
Bike shifts poorly, chain skips gears or grinds teeth
Tune derailleur, tension cables, lubricate/replace chain or cassette if worn. Check for bent derailleur hanger.
Shifts not smooth, skips gear, chain falls off
Inspect derailleur hanger for bends (see #1), re-adjust limits/tension, confirm cable routing.
Cannot shift through all gears, chain drops or skips
Inspect derailleur hanger, realign or replace if bent. Adjust derailleur limits and cable tension as specified in ENVO documentation.
Veemo Fenders are touching/hitting the body
If the Fenders of Veemo are touching/hitting the body, there can be two (2) reasons for this. The Toe of the Veemo needs alignment as per the rider's body weight. Please refer to the article, using the following link, to set the Toe alignment as per ...