Error info 6 - motor /controller cable short circuit.
When wires are looped in the same place or zip tie is tighten too much, then in overload condition the wires may get heated and might get damage. This can be observer from controller side. Please check the cable and let us know.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Error info 2 - motor hall sensor abnormality
- Check for motor cables from wheel axel which might be damaged. Check for any kind of stretch wires or damaged cables from motor to controller.ENVO E50 and E35 Error Codes
Error code 01E Signal communication fault 02E Throttle fault 03E Battery fault 04E Motor fault 05E Controller fault 06E Motor's Hall fault 07E Brake lever fault 10E Battery protection 11E Battery short-voltage 20E Power button fault 21E Gear button ...The left or right motor is not working
Cable disconnected, cable damaged, the motor is damaged Check if the brakes are functioning properly, ensure the lever is completely closed Check the motor cables for damage Check the motors by swapping the controller, if the motor can be operated ...Error info 1 - throttle abnormality
-Make sure the throttle level is in ideal state and don’t apply throttle while booting up system. - Check the cables, wire can be stretched or damaged or the three-pin throttle connector could have been damaged. -Check the 9-pin connector on the ...Can ENVO motor/controller handle 48 volts battery?
Firstly note that higher voltage will only increase max speed, which will be out of ebike street legal criteria, and does not affect torque or traction. Controller is not capable of 48V but if you replace the controller with a 48V. motor should be ...