Difficulty in finding correct replacement tire/tube for model
Read tire sidewall. Confirm size with ENVO via model/serial before purchase. Reference manual for fitment.
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Unsure what size/wall tire or tube to buy
Check size on sidewall of original tire. Send photo + model to support for confirmation before buying replacement.New or replaced tube punctures quickly
Inspect rim tape, check for sharp debris/glass. Confirm correct tube/tire size. If new tube fails, they may replace under warranty per attached policy.Flats soon after use or trouble removing/installing tube
Inspect for rim strip misalignment or tire bead issues. Use proper tire lever technique; if tube seems defective out of box, contact ENVO with photos for replacement.Tire goes flat shortly after assembly
Inspect tube for puncture before riding. Use tire levers to check for sharp rim tape or embedded debris. Replace tube if punctured. Normal flats not covered by warranty unless assembly defect.Tube fails shortly after starting use
Inspect for production flaw vs. puncture. Replace tube; request warranty replacement if obviously defective (not regular puncture).