Customer unable to self-fix, requires trike to be moved to dealer
Request guidance for dismantling/folding, if needed. Ask for transport options or remote diagnosis if unable to move trike safely.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
ENVO Flex Trike User Manual
.Trike is down but dealer unavailable or delayed in response
Contact ENVO directly, citing urgency and lack of dealer support. Ask about alternative service shops if neededENVO Flex Trike Frame Alignment Tutorial
Here is a tutorial on how to fix the tilt angle displacement on the ENVO Flex Trike Tools Required: Bubble leveler Number 6 Allen key Number 15 wrench Number 19 wrench Steps: Place the bubble leveler on the rear part of the tricycle. You will see ...Both pedal and motor functions are lost (trike cannot move by any method)
Check everything from battery/chain to rod and axle. If both fail, trike must be towed or lifted to local dealer for in-person comprehensive assessment. Document for warranty.ENVO Flex Trike Rear Axle Bearing Removal
If you notice a knocking sound coming from the rear axle of ENVO Flex Trike and have been advised by ENVO Tech team please follow the following procedure. Step 1: Remove the Brake calipers. Step 2: Remove the Wheel Nut. Step 3: Loosen the bearing ...