Chipped paint on frame from shipping or handling
Note and report damage to ENVO with photos for warranty assessment (repainting usually not covered unless gross damage upon arrival).
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Minor frame or paint flaws visible on delivery
Photograph before first ride. File claim with ENVO for cosmetic & structural assessment/replacement if severe.Will my bike frame fit Snowbike Kit?
The Snowbike Kit is designed for a variety of bike frame designs and while most frames will be compatible with ENVO Snowbike Kit, this article explains how to make sure your bike frame is compatible. Please note the Snowbike Kit is not compatible ...Wires loose out of frame channels or appear untidy
Reroute using frame mounts/channels and zip ties as per assembly guide. Avoid pinch points and ensure cable play.Axle sits at an angle after install, sometimes due to forced fit or frame tolerance
Examine alignment visually from behind: both wheels must sit square. If off, remove axle and check for burrs/obstructions or bent frame. Re-install gently; if persists, contact ENVO for possible frame or axle replacement.How do I check which battery fits on my bike’s frame?
First of all check the mounting place alternatives on your bike. The lower center of gravity is a big advantage. To check if a certain battery fits in the frame check the battery dimensions on the manual.