Charger won’t show indicator or won’t charge bike
Try wall and battery on another outlet. Test charger on another compatible bike. Replace if confirmed dead.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Please fill up the support form at the link below:
Or
Connect with our agents through live chats 
Related Articles
Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.
Bike won’t start, display doesn’t show errors
Remove and re-attach battery, check for any loose hidden wiring; hold power button longer. If dead, request diagnostic procedure from ENVO.
After 5 hours charge, the LCD display is still showing half battery. Is something wrong with battery or charger?
The display charge indicator has a lagging system so that it’ll stabilize in cases of voltage fluctuations. Switch the bike ON Ride for 10-15 sec, and the bars will show full. At no load condition ~42V is fully charged ~32V is fully discharged for ...
Bike won’t power on after wash/rain, likely connector/moisture issue
Let dry fully, unplug/reconnect battery and display. Use contact cleaner if confident. Escalate if doesn’t recover soon.
Charger does not illuminate or charge battery
Test with known-working charger. If charger is fault, order replacement. Confirm compatibility.