Charger is hot to touch or overheats during charge
Immediately unplug. Stop using and request replacement via warranty.
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My charger gets hot, should I be worried?
Its perfectly normal for a charger to get hot when in use. To avoid overheating make sure you put the charger in a well ventilated area.Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.Charger does not illuminate or charge battery
Test with known-working charger. If charger is fault, order replacement. Confirm compatibility.Battery on new bike does not charge/charger lights blink red and green
Plug in charger and connect charger to battery and leave it for upto 36 hours. Battery will charge and charger will show green light on full charging. If still not charging, contact customer support.Charger makes audible noise, does not fully charge battery
Try another outlet. Stop using faulty charger. Contact ENVO for warranty replacement. Never use overheated/malfunctioning charger.