Charger for spare/new battery isn't compatible with bike or battery
Verify battery/charger voltage/amp with ENVO spec. Match serials before purchase. Contact support if unsure.
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Charger won’t show indicator or won’t charge bike
Try wall and battery on another outlet. Test charger on another compatible bike. Replace if confirmed dead.Battery on new bike does not charge/charger lights blink red and green
Plug in charger and connect charger to battery and leave it for upto 36 hours. Battery will charge and charger will show green light on full charging. If still not charging, contact customer support.Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.Unsure which charger model/spare is correct
Confirm charger voltage/amp on manual and serial; ask ENVO with battery specs before ordering spares. Don’t use non-OEM units.User-supplied or spare battery not recognized
Check compatibility before buying. Inspect connection; contact ENVO for battery model confirmation if new battery won't work.