Charger does not illuminate or charge battery
Test with known-working charger. If charger is fault, order replacement. Confirm compatibility.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Battery does not charge up with standard charger?
Battery is already fully charged Check battery voltage anything above 41V for 36V battery and anything above 53V for 48V battery is considered fully charged. Please refer to product manual for instructions on accessing voltage values. Charger does ...After 5 hours charge, the LCD display is still showing half battery. Is something wrong with battery or charger?
The display charge indicator has a lagging system so that it’ll stabilize in cases of voltage fluctuations. Switch the bike ON Ride for 10-15 sec, and the bars will show full. At no load condition ~42V is fully charged ~32V is fully discharged for ...Battery sparks when charger is inserted
This is normal when the battery is fully drained and you connect the charger, a small spark is normal, turn off the battery and then insert the charger to the wall plugCan I charge my ebike battery by a Portable Power Station 518Wh Outdoor Mobile Lithium Battery Pack with 110V/500W AC Outlet?
It is doable for partial charge but this setup cannot completely charge your bike. Here is an example of how to calculations based on your parameters work: Your charger normally needs about 200W input supply at 110V AC, this supply says 500W which is ...ENVO Battery Safety Guidelines
How to Safely Charge Ebike Battery Most reported battery fires are caused during the charging of the batteries. Hence, customers must be extra cautious when charging the batteries. Following, you can find some tips on the proper charging process: ...