Can I use the ebike in the rain and snow?
The system is rain proof. It’s good for rain or snow, however we advise against water jetting. Most importantly, do not park in the rain or snow.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Please fill up the support form at the link below:
Connect with our agents through live chats
Is it possible to use a non electric snowbike kit with a mid-drive ebike?
It's going to be difficult to match a 125mm wide track with an existing mid-drive due to little chain off-set. For regular bicycle conversion ENVO have the option to replace the crank axle with a longer one, but for mid drive motor it's generally not ...
Can I use the e-bike at freezing temperature like -30C?
Typically yes. The battery will warm up once it’s in use, however you will need to cover the battery to keep warm if it is left in -30C. The battery performance will drop down if the cells temperature reaches below 5 degrees Celsius.
The screen turns off and the power cuts for my ebike?
There are two main reasons for this happening. Low Charge Charge the battery and try operating the ebike once again. LCD Display connector is loose Reconnect and check all other connections inside the controller housing
The ebike is skipping gears
Derailleur not in optimal position for gear Adjust derailleur position with barrel adjuster located on the shifter
Every time I restart the ebike the display clock needs re-set
ENVO D35/ST 750C DISPLAY CLOCK RESET GUIDE. In order to keep the clock working for a longer period of time after switching off the system, the display internal battery needs some time to get charge when the system is ON. This can normally happen if ...