Cable sticky or kinked, housing not seated
Check cable routing for sharp bends, frayed ends, or stiff movement. Reinstall if snagged or replace cable/housing.
Submit a Ticket Here.
We're happy to help:
Still can't find the solution?
Or
Connect with our agents through live chats 
Related Articles
Cable not installed cleanly causing friction, poor shifting
Inspect cable path and ensure smooth bends, not kinked or pinched. Reroute as necessary per manual; secure with guides.Error info 6 - motor /controller cable short circuit.
When wires are looped in the same place or zip tie is tighten too much, then in overload condition the wires may get heated and might get damage. This can be observer from controller side. Please check the cable and let us know.Derailleur out of adjustment due to limit screws or cable tension
Fine-tune derailleur limits; inspect for bent hanger, re-tension cable, lubricate as needed.The battery cable connector is melted
Dust and dirt may cause loose connections between connection pins which can cause sparking leading up to melting Make sure to frequently keep connections clean and secured. Order replacement partsCan’t charge devices from display
Try other cable/device, escalate if display port is faulty.