Brake sensor fails (motor doesn't cut out or stays off) due to magnet position
Reposition magnet at brake lever. Test sensor function. Replace if undetectable after repositioning.
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Brake sensors fail to cut or restore power, or keep motor off
Adjust sensor magnetic switch position if out of range. Plug/unplug sensor wires. If switching sensors doesn’t fix issue, controller is likely at fault—document and escalate to ENVO for replacement.Throttle sometimes doesn’t activate or only works sporadically
Check throttle cable for tightness at connection. Inspect display for error codes. If throttle works but pedal assist doesn’t, PAS sensor issue likely. Reset system; escalate if still unresolved.Do we have to install the brake cut-off sensors?
It’s not a mandatory by regulations to install brake cut-off sensors. The sensors are for emergency incidents in cases when you brake abruptly – they’ll cut off the motor’s power. With pedal assist systems, you may not be as quick to squeeze the ...Motor not cutting as brakes are applied; OR power cut when not braking
Check sensor magnet position on lever; realign or replace sensor as per ENVO support instructions.Charger makes noise, doesn’t fully charge battery
Try alternate wall outlet. If noise continues and battery doesn’t charge, request charger replacement. Stop using faulty charger for safety.