Bike or hardware arrives with cosmetic (or minor structural) flaws
Document pre-ride. Submit warranty claim with photos if severe or possible impact to bike safety.
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Minor frame or paint flaws visible on delivery
Photograph before first ride. File claim with ENVO for cosmetic & structural assessment/replacement if severe.Bike delivered with incomplete hardware, affecting assembly
Check entire packaging before assembly. List missing parts and notify ENVO support with serial/order number; replacements sent under warranty. Do not ride until all fasteners secured.Accessories don’t fit, mounting hardware won’t align
Loosen all bolts, align all brackets, then tighten little by little. If threads are stripped or holes don’t line up, contact ENVO for hardware or alignment advice.“External battery”/previous model terms confuse current bike owners
Confirm your specific model with serial/description; ask ENVO if documentation/language applies to your exact bike setup.Charger won’t show indicator or won’t charge bike
Try wall and battery on another outlet. Test charger on another compatible bike. Replace if confirmed dead.