Bike delivered with misaligned/loose parts or missing components
Following ENVO manual/video for step-by-step check and reassembly. Contact ENVO for part/warranty support.
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Tire valve slowly loses air (crooked/loose)
Deflate, reseat tube so valve is straight. If stem is defective, replacement tube required. Warranty doesn’t cover unless new bike/manufacturer defect.
Spokes break or become loose, especially in rear wheel, impacting safety and performance.
Inspect wheel for broken/loose spokes, check tension evenly. Re-tension or replace affected spokes. If breaks recur, consider full wheel replacement.
Does the electric bike recharge by pedaling?
No, it is not possible to recharge the ebike by pedaling. The reason is because regeneration demands heavy push to pedal, which is exhausting. Regeneration only makes sense when you use the kinetic energy of a bike in breaking or descending a ...
Will my bike frame fit Snowbike Kit?
The Snowbike Kit is designed for a variety of bike frame designs and while most frames will be compatible with ENVO Snowbike Kit, this article explains how to make sure your bike frame is compatible. Please note the Snowbike Kit is not compatible ...
Kickstand falls off, is bent or missing
Retighten or replace with ENVO-compatible part (dual-leg for select models).