Battery does not lock properly
Incomplete installation of the
battery, damage from forcing
the battery to lock, battery
bracket is misaligned
Insert the battery
completely and then apply
lock. Do not apply force
on the key, doing so may
Check the bracket for dirt
Submit a Ticket Here.
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ENVO Battery Dimensions and Layout
36V12.8Ah 36V16Ah 48V13Ah 48V17Ah
ENVO Battery Safety Guidelines
How to Safely Charge Ebike Battery Most reported battery fires are caused during the charging of the batteries. Hence, customers must be extra cautious when charging the batteries. Following, you can find some tips on the proper charging process: ...
The battery is not charging
Damaged charger / pins, battery cells imbalanced Check the battery voltage with a multimeter or on the display. Fully charged battery voltage should be around 54V
ENVO Battery Sleep Mode Function
ENVO Batteries are equipped with a sleep mode function that gets triggered after 8 hours of no activity. After having ridden the bike they will go into power saver mode after 7-8 hrs. You will need to reset the batteries after this period by removing ...
Battery sparks when charger is inserted
This is normal when the battery is fully drained and you connect the charger, a small spark is normal, turn off the battery and then insert the charger to the wall plug