Battery does not lock properly

Battery does not lock properly

Incomplete installation of the battery, damage from forcing the battery to lock, battery bracket is misaligned
Insert the battery completely and then apply lock. Do not apply force on the key, doing so may cause damage
Check the bracket for dirt and debris

    Submit a Ticket Here.


    We're happy to help:

    Still can't find the solution?

    Please fill up the support form at the link below:
    ​
                      
           
                                      Or
    Connect with our agents through live chats  


      • Related Articles

      • ENVO Battery Dimensions and Layout

        36V12.8Ah 36V16Ah 48V13Ah 48V17Ah

      • The battery is not charging

        Damaged charger / pins, battery cells imbalanced Check the battery voltage with a multimeter or on the display. Fully charged battery voltage should be around 54V

      • ENVO Battery Sleep Mode Function

        ENVO Batteries are equipped with a sleep mode function that gets triggered after 8 hours of no activity. After having ridden the bike they will go into power saver mode after 7-8 hrs. You will need to reset the batteries after this period by removing ...

      • Battery sparks when charger is inserted

        This is normal when the battery is fully drained and you connect the charger, a small spark is normal, turn off the battery and then insert the charger to the wall plug

      • How costly is a replacement battery?

        The Li-Ion battery is quite costly. The number of cells in a typical ebike battery is 40-50 units; almost 10 times more than a laptop or 50 times of an iPhone with similar quality and specs. Battery is almost half of the cost of a conversion kit or ...